Appointment Policy
BOOKING
To secure your in-office appointment, you can do so by booking at the link here. You will be required to input your credit card information to receive appointment confirmation.
Cancellation & No Show Policy
Clients are charged 100% fee for not showing up and 50% for late cancellations under 24 hours notice.
To avoid being charged as a late cancellation, please contact us 24 hours or more before your appointment, to reschedule your appointment.
Any client 20+ minutes late to their appointment may have their appointment cancelled or shortened to accommodate the updated time slot.
PRIOR TO YOUR APPOINTMENT
You are required to fill out the COVID-19 Client Screening Form
You are required to have your teeth flossed and brushed & free from any food or drink items
Cancellations must be communicated with us at least 24 hours prior to your appointment time
Deposits are non-transferrable and non-refundable
AT YOUR APPOINTMENT
You will have your temperature checked at the door and are required to use the hand sanitizer provided or you may use your own
Please come on time! if you are >15 minutes late to your appointment, you may be cancelled
GUEST POLICY
At this time, no additional guests are allowed, unless they are being serviced as well.
Return and Refund Policy
Please allow 3-5 business days for processing. All sales are final, no refund or exchanges.
Any damage, missing items, or issues with your order must be reported to us within 48 hours of delivery. Please email us at islandsmilestoronto@gmail.com with your order number, full name, and the details of your inquiry so we can assist you.
At Island Smiles, all of our products are kept in a sterile environment at the ideal temperature for the specific product. Please ensure all of your products are ordered correctly, we are only able to make changes to the parcels before they are shipped out, we are not able to accept any product back after it has left our facility for sanitary purposes.
All items are carefully inspected prior to leaving Island Smile’s warehouse. Damage occurring in transit is the responsibility of the carrier and goods must be examined upon receipt and noted on the bill of landing.
If you're outside of Canada, your order may be subject to customs fees. These are usually charged once your parcel arrives in its destination country, and it's the recipient's responsibility to pay these. If you do not pay, your order will be held or returned back to us and an additional fee will apply to have it re-shipped.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from islandsmilesteethwhitening.ca (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
[[18+]]
MINORS
The Site is not intended for individuals under the age of [[18]].
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at islandsmilestoronto@gmail.com or by mail using the details provided below:
71 Albert street, Oshawa, ON, L1H4R1, Canada